There are numerous reports of the graphic driver hardware acceleration causing random crashing or the “white screen of death” in Excel. 14Fathoms recommends disabling hardware graphics acceleration to minimize these issues from impacting you. You shouldn’t see any difference while using Excel by turning off this option. Contact us with questions.
To disable hardware graphic acceleration please follow these steps:
Note: screen images may differ slightly in older versions of Excel but the menu choices should be the same.
Open Excel (any new or existing file. It doesn’t have to be a 14Fathoms file).
1. Click “Options” (If you don’t see Options you may have to click the “File” menu first.)
2. Click “Advanced”.
3. Scroll down to the “Display” section.
4. Put a check mark in the “Disable hardware graphics acceleration” option.
5. Click “OK”. That’s it.